.

Product Damage & Replacement Policy

Product Damage & Replacement Policy - Rjworld Shop

At Rjworld Shop, we ensure quality packaging to minimize the chances of product damage during transit. However, in rare cases where damage occurs, we’ve outlined the following policy:

1. Reporting Damaged Products

  • Customers must report any damage within 48 hours of delivery.

  • A clear, unedited video showing the unboxing and the damaged product is mandatory for claim verification.

2. Accepted Damage Claims

We accept damage claims for:

  • Broken, cracked, or physically damaged products

  • Incorrect items sent

  • Defective or malfunctioning products (non-electrical)

3. Non-Eligible Claims

  • Minor scratches or marks that do not affect product functionality

  • Damage caused due to improper handling by the customer

  • Products marked as non-returnable

4. Resolution Options

Upon damage verification, customers may choose one of the following:

  • Replacement: A new product will be shipped (subject to stock availability).

  • Store Credit: Equivalent store credit will be issued for a future purchase.

5. No Refunds for Damaged Products

Refunds are not provided for damaged products. Only replacements or store credits are applicable.

For damage claims, email support@rjworldshop.com with your order details, video proof, and a brief description of the issue.

(0)